Privacy Policy

Who We Are

Diamond Property is a specialist property solutions company operating in the United Kingdom, connecting care sector operators with suitable properties on long term lease. Our website is diamond-property.co.uk. Our contact email is admin@diamond-property.co.uk.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Diamond Property is the data controller for the personal information we collect through this website.

What Data We Collect

We collect personal data only when you provide it to us directly through the forms on this website. The types of data we may collect include:

• Your full name
• Your email address
• Your phone number
• Your organisation or company name
• Your property requirements including location, bedroom count, and budget
• Your property details if you are a landlord or agent registering a property
• Any other information you choose to include in the message field of our forms

We also collect anonymous usage data through cookies if you accept them. This includes pages visited, time spent on the site, and general browsing behaviour. This data does not identify you personally.

Why We Collect Your Data

We collect and process your personal data for the following purposes:

• To respond to your enquiry or property requirement submission
• To match your requirement against our network of agents and landlords
• To send you property alerts and updates if you have subscribed to our newsletter
• To communicate with you throughout the property sourcing process
• To maintain a record of our correspondence with you
• To improve our website and services using anonymised analytics data

The legal basis for processing your data is your explicit consent, provided when you submit a form on this website. You may withdraw this consent at any time by contacting us at admin@diamond-property.co.uk.

How We Store Your Data

Form submissions on this website are processed through Netlify Forms, a secure third party form processing service. Data submitted through our forms is stored on Netlify's servers and forwarded to our email address at admin@diamond-property.co.uk. Netlify complies with GDPR requirements. You can review Netlify's privacy policy at netlify.com/privacy.

Once received, your data is stored in our business email system provided by Google Workspace. Google's data processing practices comply with UK GDPR. Data is held securely and access is restricted to authorised members of the Diamond Property team only.

We do not use any other third party databases or CRM systems to store your personal data without informing you first.

How Long We Keep Your Data

We retain your personal data for as long as is necessary to fulfil the purpose for which it was collected, or as required by law. In practice this means:

• Enquiry and requirement data is retained for up to 2 years from the date of your initial contact
• If we place you in a property or facilitate a lease, we may retain relevant correspondence for up to 6 years in line with standard business record-keeping practice
• Newsletter subscription data is retained until you unsubscribe

After the relevant retention period, your data is deleted from our systems.

Who We Share Your Data With

We do not sell your personal data to any third party under any circumstances.

We may share relevant details of your property requirement with agents and landlords within our network, but only where this is necessary to fulfil your request and only to the extent required to do so. For example, if you submit a requirement for a 7-bed property in East London, we may share your organisation name and contact details with a landlord whose property matches your criteria, in order to facilitate an introduction.

We will not share your data with any third party for marketing purposes without your explicit consent.

We may be required to disclose personal data if required by law or by a regulatory authority.

Cookies

Our website uses cookies. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:

• Essential cookies that remember your cookie consent preference and are necessary for the site to function correctly
• Analytics cookies that help us understand how visitors use the site, using anonymised data

When you first visit the site, a banner is displayed giving you the option to accept or decline non-essential cookies. You can change your preference at any time by clearing your browser cookies and revisiting the site.

Your Rights Under UK GDPR

Under the UK General Data Protection Regulation and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• The right to be informed about how your data is used, which this policy fulfils
• The right of access to the personal data we hold about you
• The right to rectification of any inaccurate data we hold about you
• The right to erasure of your personal data, also known as the right to be forgotten
• The right to restrict processing of your data in certain circumstances
• The right to data portability
• The right to object to processing of your data
• Rights in relation to automated decision-making and profiling. We do not carry out automated decision-making.

To exercise any of these rights, please contact us at admin@diamond-property.co.uk. We will respond to your request within 30 days. We do not charge a fee for handling such requests.

How to Complain

If you believe we have not handled your personal data correctly or in accordance with data protection law, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

You can contact the ICO at ico.org.uk or by calling 0303 123 1113. We would always prefer to resolve any issue directly with you first, so we encourage you to contact us at admin@diamond-property.co.uk before escalating a complaint to the ICO.

Third Party Links

Our website may contain links to third party websites including Facebook and WhatsApp. These websites have their own privacy policies and we are not responsible for their content or their data handling practices. We encourage you to review the privacy policy of any website you visit via a link from our site.

Children

Our website is intended for business use by adults working in the care and property sectors. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted their data through our site, please contact us immediately at admin@diamond-property.co.uk and we will delete it promptly.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or in applicable law. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please contact us:

Email: admin@diamond-property.co.uk
Phone: 07983 596 872
Website: diamond-property.co.uk